FREQUENTLY ASKED QUESTIONS

CHECK-IN & CHECK-OUT

Our check-in is at 2.00 p.m. but if you arrive earlier and the room is not yet ready you can relax by the pool.

Our check-out is 12.00 noon and a later check-out is possible subject to availability and a fee depending upon the time.

DO I HAVE TO PAY FOR A VISA ON ARRIVAL

Many countries are now exempt from paying for a Visa On Arrival and you can check whether your country is one of them via the link below

https://en.wikipedia.org/wiki/Visa_policy_of_Indonesia

HOW FAR IS VILLA SARASWATI FROM THE AIRPORT

Villa Saraswati is approximately 1 hour from the Airport, depending upon traffic.

TAXIS IN/OUT OF UBUD

There is no Bluebird Taxi Service in Ubud, but rather it is all local people who do a taxi and tour service for travellers’ and locals.   You will find them standing holding a TAXI sign everywhere in Ubud.   A taxi in either direction from Villa Saraswatito Ubud centre should cost no more than Rp 60,000 (sometimes you can negotiate it for less – and if you are on the other side of Ubud it will be more).   If you are a solo traveller then it is great fun to actually be a passenger on a motor scooter Taxi – the best way to get around in Bali and they are all experienced drivers.

SOLO TRAVELLERS

We have many solo travellers who choose to visit Ubud and stay at Villa Saraswati.  Ubud is a very safe location and is gaining a reputation as a great destination.  You will find everyone very friendly and will enjoy meeting both travellers’ and locals alike.   At Villa Saraswati we can provide you with a local sim card in a mobile phone so that you can contact us at any time.

MEALS AT VILLA SARASWATI

We DO NOT ALLOW Takeaway Food to be brought into Villa Saraswati.

There are a number of small restaurants within walking distance and Ubud has a large selection of wonderful places to eat to suit all palates and all pockets and we are happy to offer you recommendations.

SPA TREATMENTS

We have a wonderful local woman, Ketut, who comes in to do massages here in the Villa.  There is a small menu to choose from and as you will see from our Trip Advisor reviews, she receives a lot of compliments from our guests and is moderately priced.   Her prices are given to you on arrival.   There is a huge number of Spas in Ubud and our staff can help you to make appointment.  A few will also offer complimentary pick up and drop off.

METHOD OF PAYMENT& MONEY CHANGERS

We accept cash (USD, AUD or Rupiah). We also accept Visa and Mastercard – all transactions are in Indonesian Rupiah and incur a 2% surcharge.
Do NOT change your money at the Airport as the rate is not as good as Authorised Money Changers – there are many in and around Ubud. You can pay at many Restaurants with a Visa or Mastercard but with smaller establishments it is a cash society. Bring some cash with you to change with the Money Changers to avoid the low exchange rate and the fees at ATM’s.

DO WE HAVE MOSQUITO’S ETC

We are lucky at Villa Saraswati as we have a low mosquito population and we also do fogging weekly to ensure that this will remain so.   Some areas of Ubud have a high number of mosquitos and so it is advisable to use a repellent and remain covered if trekking around through rice fields etc. as Dengue Fever is common in some parts.   We have never had an outbreak of Dengue Fever in our village.

DISTANCE TO UBUD

We are 4 km from the Royal Palace in the centre of Ubud and walking it is all downhill with many art galleries, museums, shops and cafes and restaurants along the way. This would take approximately 45 minutes if you did not stop – but you will !

COOKING CLASSES

There are a number of classes in and around Ubud, but we recommend either the PAON (morning or afternoon) or Lobong (mornings only) classes as we have received the most consistent reports from guests on both of these. Guests love that they are not held in a Restaurant but rather a Balinese compound and operated by a Balinese Family.   They are great fun and have good personalities and one more thing, do not worry they have a western toilet !   Mr. Komang can arrange this for you either before or after you arrive.

EATING OUT AND BALI BELLY

When eating out a safe rule of thumb when trying a local Balinese Warung is to avoid eating anything that is raw – but be warned the Balinese like their food very spicy and so you will need to like that level of spice. With other Restaurants you can usually choose your level of spice and if you wish to have salad, ask them first if it is washed in bottled water or not.

WI FI

We have complimentary WiFi throughout Villa Saraswati and we enjoy a consistently good reception, but this is Bali and there are days !!

MOBILE PHONES

We have a number of Nokia Mobile Phones with a local Sim card which we lend to guests (particularly solo travellers) and this offers you the ability to contact us here at Villa Saraswati should the need arise.

LAUNDRY

We can organise for your Laundry to be done and there is a sheet of charges in the Information Book in your room.    There is an additional charge for same day service.

DRINKING WATER

We provide you with two complimentary bottles of water on arrival and thereafter we ask you to refill these from the jug of bottled water in your room. This is our way of doing our bit to minimise rubbish here in Bali.

When cleaning your teeth it is quite safe to wash your mouth with the tap water as this comes from our well which is 90 metres deep and has been tested to be excellent quality, but bottled water is provided for drinking.

WHAT TO PACK

The climate in Bali is tropical and between 28-32 Celsius and life is very laid back and casual. You do not need a lot of clothes and make sure you leave room in your suitcase because you will want to buy things to take home with you. If you think you may want to go trekking then do not forget to bring some suitable footwear.

Do not forget swimwear, lightweight clothing, a hat or cap, sunglasses, sunblock, insect repellent and your own snorkelling equipment is you prefer it (we provide shower gel, shampoo and conditioner, hand wash, hair dryers on request and pool towels).

The dry season is generally from April through to end of November and the west season from November until end of March. The temperatures are hotter on the coast and a little cooler in Ubud.

The power supply is 220 V and we provide adaptor plugs on request at Villa Saraswati. The plug in Bali is the 2 pin (round) fitting.

TIPS & GRATUITIES

If you feel that our staff have taken good care of you during your stay then please feel free to leave a tip for them when settling your account. This is a tradition here in Bali and is always very well received by the staff. We ask that you do not give anything directly to a staff member as the tips are shared equally between all of them at the end of each month.

When out and about in Bali you will often see that a service fee is already included in your final account, but bear in mind that wages are very low in comparison to back home and so an additional gratuity is always appreciated.